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For our Clients:
What to do if you have a complaint.
We are a dedicated team of community members committed to making a meaningful difference in the lives of those we serve. Our primary goal is to support and uplift our community by offering quality services that are compassionate, accessible, and non-discriminatory. We firmly believe in creating an inclusive environment where every individual, regardless of their background, identity, or circumstance, feels valued and respected.
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Our team works tirelessly to ensure that our services are not only effective but also delivered with genuine care and understanding. We take pride in listening to the needs of our community, empowering individuals through the support and resources they require. By actively engaging with local groups, organizations, and individuals, we aim to build strong, trusting relationships that promote unity and a sense of belonging.
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In all of our efforts, we prioritize equity and fairness, ensuring that everyone has an equal opportunity to benefit from the services we offer. We are passionate about creating an environment where everyone’s voice is heard and where we collectively work towards a stronger, healthier, and more connected community.
GRIEVANCE POLICY
If a client expresses concerns about the services they received from any staff member, PIHBWA staff will use the following guidelines:
• Discuss the client's concerns with the Supervisor from the program involved
• If the Supervisor is not available, the Director will be contacted
• If the client is not satisfied that their concerns were adequately addressed by our staff, the client may then request a meeting with the
Director.
If a client expresses concerns about the services they received from PIHBWA staff, the following guidelines will be used:
• Discuss the client's concerns with the staff’s Supervisor
• If the Supervisor is not available, Executive Director will be contacted
• If the client is not satisfied that their concerns were adequately addressed by the involved agency, the client may then request a meeting with the Executive Director or the President of the Board
Contact Information:
To reach a manager: Click here
To reach the Director: Click here
To reach the Board President: Click here
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Please call the office line and ask to speak to the manager: 253-235-5112
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